Recruiting Strategy: How to Avoid Credit Collection Mistakes

by Veronica Blatt

image of folders for past due recruiting feesToday’s guest post is courtesy of Wilson Cole from Adams, Evens & Ross, a collection agency specializing exclusively in the recruitment and staffing industry. Back in 2003 Wilson Cole, the President and Founder of Adams, Evens & Ross, was asked to produce a video series detailing the most common credit and collection mistakes that staffing and recruiting firms make when working with their clients. The finished product was a series of short, to-the-point videos called The Seven Deadly Mistakes That Staffing and Recruiting Firms Make And What You Can Do To Avoid Them. In 45 minutes you will learn what are the most common pitfalls that clients make and you will also learn a system that will help reduce your risk and make sure that you get paid in a timely manner. DISCLOSURE: Adams, Evens & Ross is an NPA Alliance Partner. NPA members receive discounted services from AER.

Have you ever had to collect a recruiting fee owed to you by a client? Ever experienced ‘temp-napping’ or a ‘back-door’ hire? Part of your recruiting strategy needs to include protecting yourself from clients who don’t pay the fees you are owed. In this video, part one of a seven-part series, Wilson discusses how including a personal guarantee in your fee agreement can help you avoid the need to resort to collections. Personal guarantees are most effective when your client is a small company that is less than three years old. If you like this video, you’ll find links to the remaining six videos on the Adams, Evens, & Ross YouTube channel.

Well-written fee agreements are an important part of any recruiting strategy. Make sure your agreements ensure you get paid for the work you do!

Please share this blog post with other recruiters you know!


Global Recruiting Agencies in a Mobile Recruiting World

by Dave Nerz

As if the pace of change and demands of a talent short market are not enough, global recruiting agencies must now add integration of mobile recruiting to their project list. My advice is that we all get busy doing this because as the infographic from Hirerabbit shows below, mobile recruiting is a growing trend and it will impact access to candidates. I hope the data you find in this infographic gets you thinking about the importance of a mobile strategy for your independent recruiting agency.  Let me know what you think by posting a comment or sharing this with your fellow recruiters.

Mobile Recruiting Infographic


The Keyword Mistake That Wouldn’t Die

by Veronica Blatt

Caution TapeA few months back I wrote a blog about aligning independent recruiting with Maslow’s Hierarchy of Needs (referred to as “the keyword that shall not be named” moving forward). Boy, was that a mistake! Not that the content wasn’t good or the topic wasn’t interesting, but it generated so much traffic to NPA’s blog that was completely irrelevant because of the use of “the keyword that shall not be named.”

Below are the reasons the use of “the keyword that shall not be named” turned out to be a disaster.

  1. It drove the wrong traffic – the people who searched for “the keyword that shall not be named” and found my blog post were not actually looking for it. For the most part, they were probably looking for a definition or the history of “the keyword that shall not be named”
  2. It was unintended – “the keyword that shall not be named” was not used intentionally to increase traffic, but by using such a well known topic, it literally became the focus keyword. It probably didn’t help that I used “the keyword that shall not be named” in the title of the blog post.” I definitely wouldn’t suggest doing that.
  3. It skewed our website analytics – everything from page views, to bounce rates, to duration on our website, to engagement was out of whack due to the high volume of bad traffic caused by this particular blog. Eventually we decided to remove the post from our website and it took several months for us to recover and receive accurate analytics.
  4. The topic was too broad – “the keyword that shall not be named” is taught in grade school and high school and for the most part is a topic searched upon far more broadly than the content we write about to attract independent recruiters. By including “the keyword that shall not be named” in a blog post, I would venture to guess that the majority of the traffic I generated was from students doing research or looking for more information on “the keyword that shall not be named” and not on “independent recruiters” which was the keyword I used for the blog post.

If I had to do it all over again, I might consider writing on the same topic but I would definitely not include “the keyword that shall not be named” in the title of the blog and also do a little keyword testing to see if “the keyword that shall not be named” was overshadowing the intended keyword of “independent recruiters.” Keyword Best Practices: Part II of the Seven Habits of Highly Successful Search Engine Marketing might help to point you in the right direction as you navigate the keyword seas.

Share this post with your fellow independent recruiting colleagues and keep them from making the same mistake I did!


Recruiting Tools Don’t Equal Recruiting Success

by Veronica Blatt

seedlingIt’s springtime in Michigan and with any luck, we’ve had our last freeze for awhile. This weekend, I’m going to be spending some time in my yard pulling weeds, moving dirt, and getting my tiny garden patch ready for planting. That got me thinking about how HARD some of this work is going to be, so I guess I’ll also be making a stop at my local hardware store to rent a few tools that will make the work easier. And THAT got me thinking about recruiting tools, which some people seem to think are all that’s needed to be a successful recruiter.

Here are three ways recruiting tools are like gardening tools:

Recruiting tools can make the job easier. I need to till the soil in my garden so that I can plant some vegetables. I can till by hand, but it’s hot and dirty, and will take me a long time, so I’m going to rent a gas-powered tiller. I’ll still have to till, but with the right tool, I can till more ground, in less time, with more uniform results. Recruiting tools offer the same assistance. You can use recruitment software to automate some tasks so that you can complete more tasks, in less time, more consistently…but you still have to complete the tasks.

Recruiting tools do not make you a recruiter. Between the skunk that likes to hang out in my yard and the winter snowfall, I need a new cover for my compost bin. I’ve got a brand-new Craftsman© circular saw, but since I don’t know how to build a cover, it’s not going to do me any good. (Anyone want to buy a saw?) Paying big money for a fancy ATS or an upgraded LinkedIn account won’t turn you into a recruiter. You can use the tool to find fertile ground (pun intended), but the tool won’t convince a passive candidate to switch jobs, make an interview happen, or convince a spouse to pack up and move.

Recruiting tools can’t evaluate or fix your process. A couple of summers ago I planted zucchini (or courgettes, depending on where you live). The plants grew huge, with lots of flowers. I had great soil, plenty of sunlight, and sufficient water, but never got a single zucchini. A farmer acquaintance told me the bees probably hadn’t shown up to pollinate the plants. Changing to a new irrigation system wouldn’t have solved my problem. If you think you’re doing all the right things, but your activities aren’t bearing fruit (again, pun intended), you might have a broken process as opposed to a faulty tool. Acquiring a new tool isn’t likely to change your outcome; you may need to reach out to a trusted adviser.

Gardening is a very part-time hobby for me, and I’m not very good at it. If my tomatoes don’t grow, I’ll simply make more visits to the local farmer’s markets and grocery stores. Recruiting is your livelihood. Learn how to be a great recruiter. Work hard at it. Hone your craft. Use appropriate tools to support your recruiting activities. Then you will be in a better position to enjoy the fruits of your labor.

What are you doing to ensure a bountiful yield in your garden?


5 Reasons Independent Recruiters Don’t Return Candidates’ Calls

by Terri Piersma

Image of a Smartphone showing the world from spaceAn independent recruiter is someone who is hired by an employer to find a candidate for a specific job and who does not work in-house for an employer. After almost seven years working for a split placement network consisting of independent recruiting firms, I’ve learned a lot about independent recruiters.

One of the most frequent complaints I hear or read about recruiters is that they do not return candidates’ telephone calls. If you are a candidate, keep reading because my post today focuses on five reasons why independent recruiters don’t return candidates’ calls.

  • The independent recruiter does not work for you.

When an employer has a difficult job to fill, the employer may choose to hire an independent recruiter to find the most qualified candidate. In return, the employer pays the recruiter a fee. In the United States, the fee typically ranges from 20% to 30% of the candidate’s first year of salary. Therefore, independent recruiters will focus on responding to employers who have hired them and only to candidates who are qualified for the jobs they are striving to fill.

  • The independent recruiter does not specialize in your niche.

Most independent recruiters specialize in placing candidates in a specific industry or job function involving a specific set of skills. You may not hear back from a recruiter to whom you sent your resume because the recruiter doesn’t work with people with your skill set or in your industry. A better approach to working with a recruiter might be to research the recruiters who specialize in placing candidates in your niche and then approach them.

  • The independent recruiter’s job is filling an open position for an employer.

It is not an independent recruiter’s job to find you a job or help you change careers. This goes back to the first point I made. Independent recruiters do not work for candidates. They work for employers. If you decide to change careers, for example, an independent recruiter will not be able to help you find a job. Employers are most interested in passive candidates (people currently working) and who are in the top 5% of people qualified for the open position. If you are changing careers, you need to find other ways to find a job.

  • The independent recruiter doesn’t have the time to respond to “thanks, but no thanks” situations.

Yes, I know it is not polite to be non-responsive but the reality is independent recruiters have limited resources and time. It is important for you to not take it personally if a recruiter does not send you a response by email or telephone. Think of it like you did when you were dating. If someone is interested in dating you, you will be contacted. If not, it is best for you to move on.

  • Your resume is posted on job boards.

Again, remember my first point. Independent recruiters work for employers. In fact, many employers will advise recruiters they hire that they will not pay the recruiter for a candidate the recruiter submits to the employer who the employer can find on a job board. Why would a recruiter want to spend time presenting your resume to employers when they won’t get paid? The answer is they won’t. Determine your strategy in seeking a job. If working with a recruiter is a fit for your job search, then removing your resume from job boards will increase the likelihood of a recruiter wanting to work with you.

I hope that my post has increased your understanding of why independent recruiters may not return candidates’ calls. My post was inspired by one written by Lisa Rangel entitled 11 Reasons Why Recruiters Don’t Call You Back & 5 Things You Can Do About It. If you are seeking a new job, I encourage you to read Lisa’s post, too.

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Image:  FreeDigitalPhotos.net

 


Recruiter Networking – Getting Beyond the Social Networks

by Veronica Blatt

Image of male recruiter talking on phoneToday’s guest blogger is James Seidel with James Seidel & Associates located in Kelowna, BC, Canada. JSA is an owner-operated firm with clients across western Canada. The firm primarily places candidates in I/T, engineering, and sales. James is a former I/T Trading Group Chair and is currently serving on NPA’s Board of Directors .

The low hanging fruit in the recruiting world is easier than ever to find. Substitutes for recruiter networking such as LinkedIn, Google, Monster and a myriad of technical resources are available at a reasonable cost to every employer and recruiter. With a minimum of effort and recruiting talent, one can pepper the web with advertisements and review lists of hundreds of employees with a few clever clicks of the mouse. The job seekers send in their resumes and respond to the first email they receive and voila – there’s a list of candidates to show to the hiring manager. Done, right?? For some, yes. But what about the companies looking for the very best? The ones looking for just the A players? Is that list reflecting the very best people on the market? No, it’s not – it is a very small snapshot of the folks who are looking at that moment.

Recruiting is still hard work – that’s why it pays so well when it’s done right and the best in the business are still charging a hefty fee for the service. What are we still able to do that the hordes of in-house recruiters are unwilling or unable to do? We pick up the phone and find out where the candidates are. Oftentimes, the databases of thousands of people we have amassed over the years in the industry give us an instant head start. We can identify our target companies. With a few clever keystrokes we have a list of people who look like they have the skills we need. Now select a few people we have dealt with in the past to give us some key information on who the real performers are. Remember, recently departed employees are often better sources of these opinions than the folks who are still there and don’t want to see the best folks leaving. (Pretty hard for the in-house recruiters to find those folks and best of luck getting them to give them any information.) Now time to start making those calls. No secrets, no cloaks and daggers, just the beginning of some career-based conversations. This is another big, BIG difference between US and THEM. We are here to offer insights into market opportunities in the best interests of that candidate for the rest of their careers. An in-house recruiter is here today, gone tomorrow, and only interested in filling one job, right now, for one company. No relationship, no long term lead generations or referrals, no trust, no reason to stay in touch if that company happens not to be of interest. Their networks don’t have the power ours do. They can’t. So use the tools everyone else uses, by all means. But combine them with the recruiter networking you already have and now you’ve really got something to sell.

Image courtesy of imagerymajestic at FreeDigitalPhotos.net


10 Reasons Employers Should Use Independent Recruiters

by Dave Nerz

man-holding-megaphoneI think the saying is “preaching to the choir”  or “preaching to the converted.”  Get ready because here I go.

Your clients are being sold on filling jobs without the help of independent recruiters.  There was an article in the NY Times titled Why We Never Use Professional Recruiters and I think some companies are likely to listen to this message because it gives them a false sense of confidence in what they can achieve without the cost of your service.  While this may seem like “preaching to the converted,” I am hoping you can use some of my arguments with those that are crazy enough to confide in you that they are planning to go it alone.  If you have a favorite way to overcome this foolish client behavior, please share your story by commenting on this blog post.

10 Reasons Employers Should Use Independent Recruiters:

  1. Recruiters can attract the best people. Why mess with what makes the business a success or a failure? If your livelihood depends on finding good employees and they are what drives your profit and results, then why try to do hiring without the benefit of a professional focused on your company’s needs.
  2. Recruiters define and describe the position best. The use of professional independent recruiters will force you to know what you are looking for. A recruiter knows what is out there and can coach you on the realism of your position description, the availability of talent, and the cost of the talent you need. Do you ever see the For Sale By Owner signs on homes? Do you think those sellers have been coached on prepping their house for sale? Do you think they know the proper price for the home? Do you think they are as motivated as someone that has hired a professional to sell the house for them? I don’t. I think they are just giving it a try to see if they can find an easy sale and when it becomes really important to sell that house, there will be a realtor.
  3. Recruiters keep employers focused. Is locating talent your company’s core competency? If so, then go it alone. Just because LinkedIn makes candidates more accessible to you does not mean you will be better served to do searches for talent without a recruiter. Your company president probably has the know-how to cut the grass and pick weeds on your corporate campus, but is that really where you need to leverage his/her time? Just because there is a manual on how to use that gigantic punch press out in the factory, does it mean that you should run it without an operator that specializes and has trained to use it? Do what you are good at, not just those things you have access to do.
  4. Recruiters save staff time and cost. Not only will a search for an employee distract managers and leaders, it will also cost the company more money than a search turned over to an independent recruiter. I compare this one to the old in-house print shop scenario. Companies claimed to be saving so much money with their in-house print shops compared to having things professionally printed on the outside. Sure, if you don’t count the cost of employees, their benefits, the cost of space, and assign no overhead to an in-house printing operation, it will look great. Employers are doing the same thing today with recruiting. Do you really want senior managers and leaders out on Facebook and LinkedIn trying to find talent? And are you sure you know what their time is worth per hour? Add benefits and overhead to that number and independent  recruiters look like a bargain at any price.
  5. Recruiters speed  the job fill. The real costs or opportunity costs of an open position can be enormous. Many studies say that in profitable companies an employee generates 3 to 5 times their annual salary in value. So if you leave a $70,000 position open for just one additional month, that is $18,000 to $30,000 the company will never see again. Independent recruiters can also focus efforts on the likelihood of a “yes” when the offer is eventually made. I’m very certain that most managers do not have the skills needed to coach and troubleshoot all the reasons a candidates would say “no.”  In fact, it would be very unlikely that a candidates would share with the employer the reasons for a potential “no” until it is too late. Independent recruiters have the position with a candidate to ask what a staff member may never uncover.
  6. Recruiters know where to look for talent. If you are 100% confident as an employer that the best candidate for your opening is on LinkedIn, then maybe a recruiter is unnecessary for building the short list. We all know that is not likely as some candidates are “passive or not active” job seekers. You need an independent recruiter with networks and tools to find these people. Recruiters have the tools, subscriptions, a peer group for support and a network that is better than yours. A simple question: Is your manager capable of calling into the competitor’s company to get their best talent out for an interview? If they do that, will the competitor know what you are up to within minutes?
  7. Recruiters know how to attract talent. Recruiters are expert at understanding motivation to move. They can predict for you the proper and real motivation vs. the misleading and bogus motivation. I can only guess that your managers and leaders have not been trained in doing this?
  8. Recruiters are less apt to lose the best candidates. There is likely only one best candidate for your open job. Do you want that candidate being handled by an inexperienced manager or someone that does this 20 times before breakfast?
  9. Recruiters offer a method for continuous improvement. Why stop recruiting after you fill the job? If you can keep your staff focused on the core business but have a recruiter looking to replace the weakest player on your team, you will be on a path to continuous improvement. Don’t hire one at a time, hire always. Independent recruiters allow you this potential.
  10. Recruiters produce results. What other professional group do you work with that will work on a contingent basis? What other professional group guarantees their work even though they have little control over what you do to ensure the success of their placement? Most candidates leave because they don’t like the company or the direct supervisor and the recruiter has little to no control over those two contributing factors, yet they guarantee their work.

If you are 100% confident as an employer that the best candidate for your opening is on LinkedIn, and that your managers can attract those candidates, will never scare off good candidates, and will not increase the chance of a turndown by the best available talent…then you are running a recruiting company, not a business focused on whatever it is you do as an employer. You are in the wrong business, we have found the next great recruiting organization!

I hope one or more of these becomes useful for you.  Please share your ideas!

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3 Ways Agency Recruiters Can Use Twitter for Business Development

by Veronica Blatt

B2BMany agency recruiters seem to struggle with how, or even if, they might be able to use Twitter. While there is plenty of advice for using Twitter to find candidates, there is not as much discussion about finding new clients. In some ways, Twitter can give you an easier “in” with a prospective client than other methods of business development. For starters, you don’t need ‘permission’ to follow anyone on Twitter. Simply search for the person, or company, and click the Follow button. With current data indicating that roughly half of the accounts you follow will automatically follow you back, you’ve got a pretty good chance they’ll reciprocate. Read the rest of this entry »


Big Changes in Technology, Yet Some Recruitment Basics Unchanged

by Dave Nerz

office-telephoneIf you look at the last 10 or 15 years and the list of technology changes that have come to recruitment, it is amazing that the list has not impacted recruitment agencies even more. There are some recruitment organization basics that seem to remain firmly in place despite the pace of change inside and around recruiting. Here are the things that I see: Read the rest of this entry »


Social Media for Recruiters: Ten to Follow on Twitter

by Veronica Blatt

twitter-bird-white-on-blueBill Boorman, a guru in the area of social media for recruiters, conducted a webinar on Twitter basics today for NPA members. Twitter, of course, is the increasingly popular microblogging tool, and perhaps the one social media tool that seems hardest to figure out. If you’re new to Twitter, or looking for some new accounts to follow, here are ten of my favorites, in no particular order: Read the rest of this entry »


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