Recruiting Resources

5 Reasons Independent Recruiters Don’t Return Candidates’ Calls

by Terri Piersma

Image of a Smartphone showing the world from spaceAn independent recruiter is someone who is hired by an employer to find a candidate for a specific job and who does not work in-house for an employer. After almost seven years working for a split placement network consisting of independent recruiting firms, I’ve learned a lot about independent recruiters.

One of the most frequent complaints I hear or read about recruiters is that they do not return candidates’ telephone calls. If you are a candidate, keep reading because my post today focuses on five reasons why independent recruiters don’t return candidates’ calls.

  • The independent recruiter does not work for you.

When an employer has a difficult job to fill, the employer may choose to hire an independent recruiter to find the most qualified candidate. In return, the employer pays the recruiter a fee. In the United States, the fee typically ranges from 20% to 30% of the candidate’s first year of salary. Therefore, independent recruiters will focus on responding to employers who have hired them and only to candidates who are qualified for the jobs they are striving to fill.

  • The independent recruiter does not specialize in your niche.

Most independent recruiters specialize in placing candidates in a specific industry or job function involving a specific set of skills. You may not hear back from a recruiter to whom you sent your resume because the recruiter doesn’t work with people with your skill set or in your industry. A better approach to working with a recruiter might be to research the recruiters who specialize in placing candidates in your niche and then approach them.

  • The independent recruiter’s job is filling an open position for an employer.

It is not an independent recruiter’s job to find you a job or help you change careers. This goes back to the first point I made. Independent recruiters do not work for candidates. They work for employers. If you decide to change careers, for example, an independent recruiter will not be able to help you find a job. Employers are most interested in passive candidates (people currently working) and who are in the top 5% of people qualified for the open position. If you are changing careers, you need to find other ways to find a job.

  • The independent recruiter doesn’t have the time to respond to “thanks, but no thanks” situations.

Yes, I know it is not polite to be non-responsive but the reality is independent recruiters have limited resources and time. It is important for you to not take it personally if a recruiter does not send you a response by email or telephone. Think of it like you did when you were dating. If someone is interested in dating you, you will be contacted. If not, it is best for you to move on.

  • Your resume is posted on job boards.

Again, remember my first point. Independent recruiters work for employers. In fact, many employers will advise recruiters they hire that they will not pay the recruiter for a candidate the recruiter submits to the employer who the employer can find on a job board. Why would a recruiter want to spend time presenting your resume to employers when they won’t get paid? The answer is they won’t. Determine your strategy in seeking a job. If working with a recruiter is a fit for your job search, then removing your resume from job boards will increase the likelihood of a recruiter wanting to work with you.

I hope that my post has increased your understanding of why independent recruiters may not return candidates’ calls. My post was inspired by one written by Lisa Rangel entitled 11 Reasons Why Recruiters Don’t Call You Back & 5 Things You Can Do About It. If you are seeking a new job, I encourage you to read Lisa’s post, too.

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Image:  FreeDigitalPhotos.net

 


10 Reasons Employers Should Use Independent Recruiters

by Dave Nerz

man-holding-megaphoneI think the saying is “preaching to the choir”  or “preaching to the converted.”  Get ready because here I go.

Your clients are being sold on filling jobs without the help of independent recruiters.  There was an article in the NY Times titled Why We Never Use Professional Recruiters and I think some companies are likely to listen to this message because it gives them a false sense of confidence in what they can achieve without the cost of your service.  While this may seem like “preaching to the converted,” I am hoping you can use some of my arguments with those that are crazy enough to confide in you that they are planning to go it alone.  If you have a favorite way to overcome this foolish client behavior, please share your story by commenting on this blog post.

10 Reasons Employers Should Use Independent Recruiters:

  1. Recruiters can attract the best people. Why mess with what makes the business a success or a failure? If your livelihood depends on finding good employees and they are what drives your profit and results, then why try to do hiring without the benefit of a professional focused on your company’s needs.
  2. Recruiters define and describe the position best. The use of professional independent recruiters will force you to know what you are looking for. A recruiter knows what is out there and can coach you on the realism of your position description, the availability of talent, and the cost of the talent you need. Do you ever see the For Sale By Owner signs on homes? Do you think those sellers have been coached on prepping their house for sale? Do you think they know the proper price for the home? Do you think they are as motivated as someone that has hired a professional to sell the house for them? I don’t. I think they are just giving it a try to see if they can find an easy sale and when it becomes really important to sell that house, there will be a realtor.
  3. Recruiters keep employers focused. Is locating talent your company’s core competency? If so, then go it alone. Just because LinkedIn makes candidates more accessible to you does not mean you will be better served to do searches for talent without a recruiter. Your company president probably has the know-how to cut the grass and pick weeds on your corporate campus, but is that really where you need to leverage his/her time? Just because there is a manual on how to use that gigantic punch press out in the factory, does it mean that you should run it without an operator that specializes and has trained to use it? Do what you are good at, not just those things you have access to do.
  4. Recruiters save staff time and cost. Not only will a search for an employee distract managers and leaders, it will also cost the company more money than a search turned over to an independent recruiter. I compare this one to the old in-house print shop scenario. Companies claimed to be saving so much money with their in-house print shops compared to having things professionally printed on the outside. Sure, if you don’t count the cost of employees, their benefits, the cost of space, and assign no overhead to an in-house printing operation, it will look great. Employers are doing the same thing today with recruiting. Do you really want senior managers and leaders out on Facebook and LinkedIn trying to find talent? And are you sure you know what their time is worth per hour? Add benefits and overhead to that number and independent  recruiters look like a bargain at any price.
  5. Recruiters speed  the job fill. The real costs or opportunity costs of an open position can be enormous. Many studies say that in profitable companies an employee generates 3 to 5 times their annual salary in value. So if you leave a $70,000 position open for just one additional month, that is $18,000 to $30,000 the company will never see again. Independent recruiters can also focus efforts on the likelihood of a “yes” when the offer is eventually made. I’m very certain that most managers do not have the skills needed to coach and troubleshoot all the reasons a candidates would say “no.”  In fact, it would be very unlikely that a candidates would share with the employer the reasons for a potential “no” until it is too late. Independent recruiters have the position with a candidate to ask what a staff member may never uncover.
  6. Recruiters know where to look for talent. If you are 100% confident as an employer that the best candidate for your opening is on LinkedIn, then maybe a recruiter is unnecessary for building the short list. We all know that is not likely as some candidates are “passive or not active” job seekers. You need an independent recruiter with networks and tools to find these people. Recruiters have the tools, subscriptions, a peer group for support and a network that is better than yours. A simple question: Is your manager capable of calling into the competitor’s company to get their best talent out for an interview? If they do that, will the competitor know what you are up to within minutes?
  7. Recruiters know how to attract talent. Recruiters are expert at understanding motivation to move. They can predict for you the proper and real motivation vs. the misleading and bogus motivation. I can only guess that your managers and leaders have not been trained in doing this?
  8. Recruiters are less apt to lose the best candidates. There is likely only one best candidate for your open job. Do you want that candidate being handled by an inexperienced manager or someone that does this 20 times before breakfast?
  9. Recruiters offer a method for continuous improvement. Why stop recruiting after you fill the job? If you can keep your staff focused on the core business but have a recruiter looking to replace the weakest player on your team, you will be on a path to continuous improvement. Don’t hire one at a time, hire always. Independent recruiters allow you this potential.
  10. Recruiters produce results. What other professional group do you work with that will work on a contingent basis? What other professional group guarantees their work even though they have little control over what you do to ensure the success of their placement? Most candidates leave because they don’t like the company or the direct supervisor and the recruiter has little to no control over those two contributing factors, yet they guarantee their work.

If you are 100% confident as an employer that the best candidate for your opening is on LinkedIn, and that your managers can attract those candidates, will never scare off good candidates, and will not increase the chance of a turndown by the best available talent…then you are running a recruiting company, not a business focused on whatever it is you do as an employer. You are in the wrong business, we have found the next great recruiting organization!

I hope one or more of these becomes useful for you.  Please share your ideas!

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Big Changes in Technology, Yet Some Recruitment Basics Unchanged

by Dave Nerz

office-telephoneIf you look at the last 10 or 15 years and the list of technology changes that have come to recruitment, it is amazing that the list has not impacted recruitment agencies even more. There are some recruitment organization basics that seem to remain firmly in place despite the pace of change inside and around recruiting. Here are the things that I see: Read the rest of this entry »


Top 10 Blog Posts for Independent Recruiters

by Terri Piersma

TenThe following list shows the top 10 posts from our blog for the past 15 months. The posts cover a variety of topics independent recruiters find interesting. You may, too! Read one/day and within two weeks you may find something in the posts that will enhance your work as a recruiter or as an owner of an recruiting firm. These contain a wide range of topics from recruiting franchises to social media to mobile technology and more. Most topics on our blog are geared toward a recruiter audience with occasional posts that are client- or job seeker-focused. Read the rest of this entry »


Top 10 Recruiting Myths: Busted

by Veronica Blatt

Question Mark

Today’s post, courtesy of CareerBuilder, dispels the top 10 ten recruiting myths floating around out there. There are many ideas and myths about the recruiting process and it’s unclear how they all get started. My hunch is that some of them are the ideas of poor recruiters and some of them are the ideas of hiring managers. The successful independent recruiter needs to overcome the myths and recruit in reality. Read the rest of this entry »


What Independent Recruiters Need to Know About Payback Agreements

by Veronica Blatt

contractToday’s installment is courtesy of guest blogger Jon Fishman. Jon is a Relocation Coach with Recruiter Relocation, a firm that provides relocation support for recruiters and their candidates domestically and internationally. Jon has over 10 years of combined service in the real estate, relocation and customer service industries.  Jon is considered a subject matter expert in relocation placement best practices. For more information, contact Jon at www.recruiterrelocation.com

Payback agreements are always recommended due to the high cost of relocation programs. In the event the employee voluntarily resigns or is terminated, the company is left footing the bill and looking for another candidate, who will incur further relocation spend. A payback agreement acts as a contract between the employer and new employee that states the employee will pay back part or all of the relocation costs if they leave the position within a specific amount of time. The payback agreement can be pursued for years after the employee terminates based on the laws within the state. Typically, a repayment agreement is included at the time the offer letter is given to the candidate. Read the rest of this entry »


3 Reasons to Conduct Video Interviews

by Veronica Blatt

video-presentationToday’s guest blogger is Anne Downing with Demetrio & Associates, LLC located in greater Phoenix, Arizona. Demetrio & Associates is a boutique recruitment firm that has clients across the US as well as in international locations. The firm places candidates in sales & marketing, advertising, wireless and software positions. Anne is currently serving on NPA’s Board of Directors.

If you are not using video interviews to interview your candidates, or if your clients are not using video interviews, now is the time to start. Video is EVERYWHERE. YouTube has over 1 billion unique visitors EVERY MONTH. People are using video for more reasons than just watching their favorite band perform. Read the rest of this entry »


Tips to Improve Your Independent Recruiting Environment

by Veronica Blatt

smileI saw a Twitter post last week titled “22 Things Happy People Do Differently” written by and published in Life’d and although it doesn’t directly relate to the recruiting industry, these things can be applied to you, your employees and your independent recruiting firms. I strongly believe that a work environment plays a large part in the productivity of your independent recruiters so it might make sense to think about each of the things listed below and evaluate whether you can do more improve the environment you and your employees spend 40+ hours a week in.

1. See problems as challenges – problems are typically viewed as negative situations and challenges cast a more positive light and encourage you to rise to the occasion. Read the rest of this entry »


Reputation, Trust, and Independent Recruiters

by Terri Piersma

TrustReputation and trust in the 21st century were the topic of a TED Talk by Rachel Botsman entitled “The Currency of the New Economy is Trust.” She is the author of the book entitled “What’s Mine is Yours: How Collaborative Consumption Is Changing The Way We Live.” In the talk, Rachel commented on the impact of collaborative consumption:

  • Collaborative consumption is a social and economic system driven by network technologies that enable the sharing and exchange of assets from spaces to skills to cars in ways and on a scale never possible before.

Read the rest of this entry »


Wrestling with Employee Retention

by Veronica Blatt

wrestling-illustrationToday’s guest blogger is NPA member Jeff Kortes with Human Asset Management in Franklin, Wisconsin. Jeff has 25 years of experience as a human resources professional, trainer, and consultant. He has held leadership roles while working for companies such as ConAgra, Midas International, SPX, and Regal Ware, Inc. After three facility closures, a strike and a corporate buyout, Jeff started Human Asset Management LLC. He has trained hundreds of first-line supervisors, managers, and executives during his career.

Dave Nerz recently wrote a blog on the fact that voluntary turnover will be increasing as employee confidence in the economy increases. We are in fact seeing that more and more. Unfortunately for most companies, they don’t see it.

Dave posed the question in his last blog, “What is the best way to keep top talent?” The answer that I often tell my retention consulting clients became VERY clear a couple of weeks ago while I was at the WI State Wrestling Tournament two weeks ago. Read the rest of this entry »


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