How Do You Split So Well?

by Sarah Freiburger

I hope the New Year so far finds your business doing sound with a plethora of additional positions and/or candidates that have you thinking of making more split placements or adding them to your business model. In a split network, firms work position openings cooperatively in order to speed the job fill. Once complete, they share the fee collected. Over time, the network sees many success stories, and some firms really stand out as stellar trading partners that are constantly making deals. One firm that has exported candidates for over 60 roles in the network caught another firm’s eye as they prepared information for a regional meeting, so they asked their top trading partner what it was that caused this firm to split so well? Here is what they were told:

First and foremost, this trading partner is available and focused. Not only is he always answering his phone or getting back quickly, but each position is an assignment that once agreed to, he takes on fully. Smart and equipped, this trading partner will dig deep for answers as well as working hard to find the best candidates. This is more than just searching through a database and forwarding potential fits both old and new, this is really researching candidates to present only quality options to your trading partners, just as if you were working your own independent search for a top client.

The reason the above is true is because the trading partner with the position is giving their trading partners QUALITY work, and not wasting their time with only the near impossible search, or a vague client relationship. Most, if not all of the searches, have direct access to a hiring manager and human resources. Both trading partners are included on calls to both of these, especially in the beginning of the search. This direct access leaves little room for requirements to be lost in translation, and allows the exporter to be fully invested in finding the best candidates.

Another reason this exporter comes so recommended is his ability to think outside the box. He will produce a variety of candidates, something even a little different from the original job order’s description which challenges the hiring manager’s thought process. While this does not always work out, when it does, additional placements usually result. This is able to happen based on the above, but also because these trading partners try to work on as many exclusive jobs as possible. When the job order is exclusive, there is more room to try a couple of options the recruiter may see as more viable than the one top candidate you try to submit to match the order perfectly. If the job order is less exclusive, then the trading partner is aware of that, and can gage their own activity.

Finally, it is important that the trading partners are in contact daily or close to it. The trading partner with the client relationship works to stay on top of the client activity, and regularly communicates it to the exporter. This way they know the exact temperature of each search, and can prioritize accordingly.

If this was an eye opener for you if you are already in a split network, align yourself with these practices to start seeing a better return and gain more trading partners, so that you may be asked eventually, “How do you split so well?”

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Recruitment Fees and the Rule of Supply and Demand

by Dave Nerz

Profits

Do you all remember when fuel prices were skyrocketing? It really was not that long ago. Everyone raised their prices. Airlines started applying added fees to your ticket. Delivery charges went from $25 for local furniture companies to $50. Everyone was tuned into the hardships created by the rising costs. We choked down the increases and went on with our lives.

So has anyone heard of a company or service that has reversed those increases driven by high fuel costs? I don’t know about you, but I can now fill my car with fuel for the week for less than half of what it cost just two years ago. Are airlines offering those who booked tickets six months ago a $50 check when they board the flight? Is a company that does landscaping saying costs are down for one of the major components of variable costs and now you, the customer, will see a 10% decrease?

What the heck does any of this have to do with recruiting? Here is my point…we live in a world of supply and demand. It is difficult to raise prices, but easy to keep the increase for a longer than a deserved period of time once you make the effort to implement an increase. Check your invoices this month for surcharges driven by old news regarding fuel if you do not believe me.

Have you been filling jobs with ease in record numbers, or are you getting more difficult assignments for a very limited collection of candidates? Thinking that tough jobs with limited candidates to fill from describes a typical job now. Am I right? Guess what that means? Good recruiters are in demand…supply is low!

Now is the time. Charge what you are worth. Once you battle through the pain to  increase recruitment fees, you will reap the rewards for many months, perhaps even years after.

A word of caution…do not be that company that fails to pay attention and keeps surcharges well beyond the period they are appropriate. Adjust recruitment fees to market conditions…your services are in demand right now, so act accordingly.

Perhaps a surcharge is a way to make this more palatable to a client. “Wow, that is a tough job in a limited candidate pool. We charge a 5% premium for those types of positions. Or, this type of search requires an engagement fee of 25% of the fee up front.” Figure out a plan and a message that will work for you. No gouging or being unfair. Be realistic and strike a balance with regard to recruitment fees.

Not too long ago it was Valentine’s Day here in North America…maybe the customs are different around the world but a dozen red roses is considered a nice way to mark the occasion for your loved one. Guess what happens to prices for roses at this time of year? Yes, they double or triple in price. And red roses, a sign of love (in greatest demand), rise in price the most.

Convertible cars cost more to buy in the spring than at the end of the summer. Concert tickets cost more for popular groups or performers than those that are out of style (demand). Hotel rooms cost more on Friday and Saturday nights. A beachfront vacation rental home costs more in the summer than in the dead of winter. I could go on….

Supply and demand…think about how your recruitment fees are connected to the bigger economy and act accordingly.

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5 Tips for Taking a Strategic Approach to M&A in 2016

by Veronica Blatt

2013 Rod smallOur guest blogger is Rod Hore from HHMC. Rod is a 35-year veteran of Australian and international IT and corporate advisory organisations. His executive-level credentials traverse many segments of the staffing and recruitment industry and include corporate advisory assignments, mergers and acquisitions mandates, and C-level advisory to multinational and other public and private organizations. Located in Sydney, Rod founded HHMC to provide local industry acumen and global knowledge to Asia Pacific recruitment agencies. HHMC’s innovative business strategies and well-grounded guidance result in clients realising their personal and corporate goals.

Acquisition can be a powerful tool for accelerating your recruitment company’s growth. 2016 may be the year to build on your capabilities, add new services or products, gain new customers or enter new markets.

However, it’s important not to get swept away in the excitement of a deal and to remain strategic. A carefully planned, strategic approach greatly increases your chances of successful M&A and long-term business growth. As you consider growing your business in 2016, HHMC has a few tips to ensure you remain strategic.

Begin with strategy.

Your overall growth strategy should be the primary driver and guide for your acquisition. While this is a simple principle, it can sometimes be forgotten in the excitement of the deal.

Do not acquire a company simply for the sake of acquiring a company.

Buying the wrong company can be an expensive mistake that devours management time and cash reserves.

Use a demand-driven approach.

We strongly recommend clients research markets before pursuing individual companies. The reason is that selecting the right market is critical to successful growth.

The chosen markets should have healthy, stable demand for your services and be aligned with your overall growth strategy. HHMC strongly recommends selecting a market prior to identifying acquisition targets or potential partners.

Without understanding market dynamics, you may be tempted to pursue what looks like a promising opportunity, only to find that the market is not economically appropriate for the long term or not appropriate for your particular business.

In addition, market research will help you enormously when it comes to evaluating and identifying potential companies to acquire.

Develop measurable criteria.

The criteria should be aligned with your overall strategy. It may include growth rate, size, geography, customers, or key players.

Begin your research at a high level and then progressively zero in on individual market segments you find attractive as you gather more information. Further research is required to understand if the market is compatible with the type of services your business offers.

During the research, make sure to use your selection criteria to remain objective.

It is important to note that in some markets the available targets for your criteria may be scarce, so you may need to be realistic in your particular search.

Expand beyond the “usual suspects.”

It’s important not to fall back on the “usual suspects” or businesses that are already known to you.

They should not be your only source of candidates. Turning to these companies alone may mean you are ignoring a whole host of companies that could be strategically valuable acquisitions.

Remember the human factor.

Acquisitions involve much more than just financial figures. It’s extremely important to develop a relationship with owners, especially in privately-held, not-for-sale acquisitions.

Owners tend to be emotionally attached to their company and convincing them to sell to you involves much more than just a market-value cheque. Consider the owner’s drivers and motivations: what does he or she really care about? Developing a strong relationship with an owner early on in the M&A process will greatly benefit you and increase your chances of developing a winning acquisition proposal.

HHMC believes 2016 will continue to be a strong year for M&A activity and recruitment agency owners will have to put their best foot forward in pursuing strategic acquisitions. HHMC wish you every success in with your growth plans for 2016.

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Why Being Part of a Recruitment Network is Good for You

by Kristen Davie

running-groupFor the past 2-3 years, I have tried to run regularly. I would never have called myself a runner, after all if I ran for 20 minutes and didn’t feel like it was going well, I would just stop running and walk back to my car. Or I would press snooze on my alarm as it was easier to sleep in than to put my running gear on.

Last year, however, I was introduced to a running group. A network of runners who, like me, enjoy being out in the fresh air and pounding the pavement. There were people of all different fitness levels, some training for a marathon, others struggling to make it to 5km. We all had one common ground: we enjoyed running. Read the rest of this entry »


Tips for Solo Recruiters Branching Out

by Liz Carey

XG6OE0OXGHGoing solo? Recruiting is a hard business, and if you’re an independent recruiter working from home, it can present some additional challenges. Here are three things to keep in mind when branching out: Read the rest of this entry »


Applicant Tracking Systems are So 1998…

by Veronica Blatt

BrettIredaleJobAdder-300Today’s guest blogger is Brett Iredale, the CEO and founder of global cloud-based recruitment software company JobAdder. Founded in 2007, JobAdder has offices in London, Denver and Sydney and over 1300 customers in 20 countries.

Brett started his business career by founding a successful IT recruitment agency before going on to develop an online job board business and then JobAdder. With a technology background and extensive recruitment experience, Brett is uniquely positioned to be building and leading the fastest growing software platform for recruiters.

The term ‘Applicant Tracking System,’ or ATS, is often used to describe a system used by recruiters to assist in managing the recruitment process. Applicant Tracking Systems were technology-based solutions developed to automate some of the more tedious manual tasks associated with recruitment. In particular, the original ATS’ were developed to assist with:

  • Electronic distribution of job ads to job boards
  • Automated capture of job applications into the system
  • Providing a simple system to organise open jobs and manage the people who had applied for them
  • Basic email-based communication and note tracking

As technology has developed, so have the breadth and capabilities of modern employment platforms. Applicant Tracking is now typically just one small component of a recruitment platform and today’s systems are no longer referred to as an ATS.

Modern recruitment technology platforms now refer to themselves as Recruitment Management Systems (RMS) or Customer Relationship Management systems (CRM).

To give you an idea of what a recruitment platform should look like in 2016, here is a list of some key functions that modern RMS or recruitment CRM systems perform:

  1. Integrated customer and contact management system. Managing customer and contact data, communication relationships are a key part of a recruitment CRM. They are no longer focused only on jobs and applicants.
  2. Deep integration with social media platforms. As a place where all job seekers (active and passive) spend time, modern recruitment platforms allow users to utilize social media as an effective talent acquisition tool. Modern platforms allow users to socialise any job ad immediately after creation, at the point where it is posted to traditional job boards and advertising channels.
  3. Without exception modern providers are cloud-based, meaning they run on any web browser or mobile device. It is essential that today’s systems are just as mobile as today’s recruitment professionals and candidates.
  4. They offer a suite of fully integrated mobile applications.
  5. Modern recruitment systems come with public APIs (Application Programming Interface) and dozens of out-of-the-box integrations with key systems that recruiters use such as email systems, business productivity tools and backoffice systems such as HR, online timesheets and payroll.
  6. A strong focus on candidate sourcing, rather than just applicant tracking. An example is integration with sites such as HiringSolved.com.
  7. Continuous, rapid product development. Typically, if a platform is developing and releasing new software every 2-3 weeks, users can be confident in the provider’s adaptability and commitment to continuous improvement.
  8. Highly visual, dashboard-driven user interfaces. These interfaces put key decision making data front and centre, allowing all users to get access to the data they need more quickly and efficiently and to take action and make decisions accordingly.
  9. Email tracking, allowing users to see when important emails have been read and actioned. Knowing that emails have been delivered and read is critically important for recruiters.
  10. Recruitment platforms with an international presence are better equipped to support today’s modern, mobile workforce. Recruitment is an increasingly global activity so in 2016 recruiters should expect multilingual resume parsing as well as 24 x 7 worldwide customer support from their recruitment software providers.

*Note: if you are working with a company that refers to their system as an ATS, then it may be a good idea to organize some demos of more modern recruitment platforms.

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Communication in a Recruiter Network

by Sarah Freiburger

image of business telephoneJoining any organization or membership is a great first step in expanding networking capabilities and building relationships as well as revenue. Independent recruiters join split placement networks to not only build relationships, but trading partners. In those networks especially, proper contact is key. These tips are brought in part by NPAworldwide’s member services manager, Marcia Bateman, along with comments by actual members of the network. Read the rest of this entry »


Recruitment From a Different Perspective

by Amy Teske

On February 2nd, according to American folklore, if it is cloudy when a groundhog emerges from its burrow, then the spring season will come early. If it is sunny, the groundhog will see its shadow and winter weather will persist for six more weeks.  A Hollywood movie was based on this folklore- Groundhog Day. It reminded us that we really do only have one chance in life to do the right thing and make the right decisions. In the movie, Bill Murray would wake up and repeat the same day over and over. He realized he had a fresh start every day to correct wrong decisions by simply going to sleep and waking up the next day. Read the rest of this entry »


Keep Your Eye on the Prize

by Veronica Blatt

highway-lights-300Today’s guest blogger is James Seidel with James Seidel & Associates located in Kelowna, BC, Canada. JSA is an owner-operated firm with clients across western Canada. The firm primarily places candidates in I/T, engineering, and sales. James is a former leader of our IT Trading Group and is currently serving on the NPAworldwide Board of Directors.

In our business, that prize is a placement and a customer who walks away with a product they feel good about for a price they feel was worth it. If you are good at this business, as in any business, you charge more for your services than someone who is average. Your customers expect more from you for that price, and you deliver. That’s how business works. Read the rest of this entry »


Great Interview Questions for Recruiters to Ask

by Veronica Blatt

conference-table-300It seems to me that interviewing skills are all over the table. Sometimes I hear that candidates “don’t interview well,” and I’m sure that’s true. However, I’ve also been through some interviews where it could be fairly said that the INTERVIEWER didn’t interview well either! Since interviews are such a critical component of the hiring process, everyone could stand to improve their interviewing skills – candidates, clients, and recruiters alike. Below are some interview questions for recruiters to ask that will help assess talent more accurately. Read the rest of this entry »


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