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The Most Expensive Word in Recruiting Is “Yes”

by Liz Carey

image of hands holding an empty wallet openFor independent recruiters, winning a new job order can feel like a victory. A client has a need, you have access to talent, and there is a potential placement—and fee—at the end of the process.

So, naturally, you say yes.

But sometimes, “yes” is the most expensive word in recruiting.

Not every job order is a good job order. And one of the easiest ways for independent recruiters to hurt their productivity and profitability is to accept searches without first determining whether they are actually fillable.

The problem isn’t just the search that doesn’t result in a placement. It’s everything you didn’t work on while you were pursuing it.

Your Scarcest Resource Isn’t Candidates

Recruiters often talk about candidate shortages, but for an independent recruiter, your most limited resource may actually be your time.

Imagine spending 20 hours sourcing candidates, conducting interviews, preparing submissions, following up, and trying to get feedback—only to discover that the client wasn’t really committed to hiring.

Maybe the salary was never competitive.

Maybe the hiring manager wanted a candidate who didn’t exist at the compensation being offered.

Maybe the specifications changed every time you submitted someone.

Maybe there were five other agencies working on the same role.

Or maybe the company was simply “seeing what’s out there.”

Those 20 hours are gone. More importantly, they weren’t spent working on a search with a motivated client and a realistic opportunity to make a placement.

That’s the true cost of saying yes.

Qualify the Client, Not Just the Job

Recruiters spend a tremendous amount of time qualifying candidates. We ask about experience, compensation, motivation, availability, career goals, location, and competing opportunities.

Job orders deserve the same scrutiny.

Before committing significant resources to a search, determine how serious the client is about filling the position.

Ask questions such as:

  • Why is this position open, and why does it need to be filled now?
  • What happens if the position remains vacant for another three or six months?
  • Which requirements are truly essential, and which are preferences?
  • Is the compensation competitive for the skills and experience being requested?
  • Who is involved in the hiring decision?
  • What does the interview process look like?
  • How quickly can the client interview and provide feedback?
  • Are other recruiters working on the search?
  • What candidates have already been considered, and why weren’t they hired?
  • Is the hiring manager willing to adjust the requirements if the market doesn’t support them?

You’re not interrogating the client. You’re determining whether there is a reasonable path to a successful placement.

Watch What the Client Does, Not Just What They Say

Nearly every hiring manager will tell you a position is important. Their behavior may tell a different story.

A client who takes a week to review every résumé, repeatedly cancels interviews, won’t provide meaningful feedback, continually changes the requirements, or refuses to discuss market realities is giving you valuable information.

Pay attention.

A strong recruiting partnership requires effort on both sides. You can find an exceptional candidate, but you can’t make a client schedule an interview, provide timely feedback, offer competitive compensation, or make a hiring decision.

If you’re doing all the work while the client has very little invested in the process, that’s not much of a partnership.

Saying “Not Yet” Can Be Better Than Saying “No”

Qualifying job orders doesn’t mean turning away every imperfect assignment.

Sometimes the right answer is:

“I’d be happy to work on this search, but we need to address a few things first.”

Perhaps the compensation needs to change. Maybe the specifications need to be broadened. The interview process might need to move faster. Or you may want a greater level of commitment before dedicating significant recruiting resources.

That conversation can actually strengthen your position with the client.

You’re no longer behaving like a résumé supplier who will chase anything handed to you. You’re acting like a recruiting consultant who understands the talent market and knows what it takes to deliver results.

Calculate the Opportunity Cost

Independent recruiters should periodically look at their unsuccessful searches and ask a difficult question:

Should I have accepted this assignment in the first place?

Look for patterns.

Which clients consume the most time without producing placements? Which job orders repeatedly stall? Which clients interview your candidates? Which ones provide useful feedback? Where are your placements actually coming from?

You may discover that a relatively small number of quality clients and well-qualified assignments generate most of your revenue.

That’s useful information when deciding where to invest your next hour.

Be Selective About Where You Say Yes

There is always another candidate to source, another email to send, another call to make, and another database to search. But there are only so many productive recruiting hours in a week.

The goal isn’t to have the largest number of open job orders.

The goal is to work on fillable job orders for clients who are genuinely prepared to hire.

Before automatically saying yes to the next search that lands on your desk, qualify the opportunity as carefully as you would qualify the candidate you’re considering presenting.

Because an unfillable job order doesn’t just cost you the placement you didn’t make.

It can cost you the placement you could have made somewhere else.

Tags: job orders | Posted in: Recruiting Resources

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