Building Vibrant Talent Pools

By Veronica Blatt

Today’s guest blogger is Martin Bramall, managing director of idibu, a talent marketing platform that reduces the time to hire and facilitates better relationships between candidates and recruiters.

For lots of recruiters it’s getting tougher and tougher. Rising skill shortages coupled with the possible impact of reduced international talent means it is likely to get worse before it gets better. I believe one way to address these serious challenges is talent pooling. Read the rest of this entry »

5 Recruiting Trends You Can’t Ignore

By Veronica Blatt

image of newspaper representing recruiting trendsThe smart folks at Qualigence have published a new white paper identifying five major recruiting trends that cannot be ignored this year:

Diversity and Inclusion – Qualigence states that 78% of talent leaders rate diversity and inclusion as a top trend. Watch for improved and increased diversity initiatives that focus on gender, race/ethnicity, age/generation, education, disability, and religion. Savvy companies are recognizing that diversity extends beyond gender and race/ethnicity. Cultural diversity takes a broader and more holistic approach that can also include skills, professional experience, language, and more. Diversity can improve retention and also open a wider talent pool – two things that are important to virtually ALL employers in this talent-scarce market. Read the rest of this entry »

Candidate Counteroffers and Fall-Offs: Lessons from the NFL

By Dave Nerz

image of football referee representing counteroffersIf you are an executive recruiter, you have likely been burned. They call it a no-show, a no-start, a fall-off, a counteroffer or perhaps you call it something a little bit more like #%&$!

You have been there. The time has been invested. The candidate has been sourced. The candidate has been vetted. The candidate has interviewed. The employer has offered. The candidate has accepted. The date has been set. And then, the candidate does not show up for the first day of work, they are missing in action, or perhaps they have the guts to call and tell you they are backing away from the deal that you spent months creating. It happens to almost everyone. It is just another reason for recruiter paranoia and pessimism. Read the rest of this entry »

Staffing Firms Bullish On Revenue

By Veronica Blatt

Bullhorn has released its 2018 North American Staffing & Recruiting Trends Report. According to the responses from more than 900 staffing professionals, the majority of staffing firms (75%) expect revenues to increase over last year’s levels. An interesting side note is that many of these firms expect their total volume of business to increase while bill rates and margins stay flat or decrease. Nearly half of survey respondents rank the downward pressure on pricing and margins is a top three concern. Read the rest of this entry »

Ten Things Your Recruitment Website Must Do for Your Business

By Veronica Blatt

Today’s guest blogger is Rick Maré with JXT. Rick is the founder and CEO of JXT, the number one provider of cloud-based digital marketing solutions for recruiters and corporate recruiters. Rick has coached thousands of recruiters, empowering them to take their businesses and careers to the next level. Connect with Rick on LinkedIn.

Your recruitment website is much more than just your digital presence. It’s an integral part of your business. Your digital marketing platform can streamline your entire hiring process and candidate experience. With optimised SEO combined with a strong marketing strategy, your website can showcase your employment brand and latest vacancies to more candidates than ever before. To help you ensure your recruitment website is providing a strong return on investment, here’s ten things your website must do to drive your business. Read the rest of this entry »

Recruitment and the Ever-Shrinking Attention Span

By Veronica Blatt

recruitment-human-attention-spanToday’s guest blogger is Nicholas Hutchison, our membership marketing associate. Thanks for the timely topic, Nick!

In my consumer behavior class, we have been covering the ever-shrinking attention span and how it affects conversion ratios. If you had to guess how long you had someone’s attention for, what would your number be in seconds? I’ve heard guesses of 30 seconds and I’ve heard guesses of 3 seconds. It truly depends on the reader, but studies show that the average attention span for humans is now 8 seconds. My question to you is, what are you doing as a recruiter or hiring manager to maximize those 8 seconds. If you haven’t thought about it then ask yourself these questions: Read the rest of this entry »

Use Business Intelligence to Go Beyond Instincts for Staffing Success

By Veronica Blatt

business intelligence graphicToday’s guest blogger is Rick Fetzer, IT Consultant for People 2.0, a full-service Business Process Outsourcing (BPO) company offering a best-in-class universal worker and Employer of Record platform for global contingent workforce deployment. People 2.0 is an NPAworldwide Alliance Partner.

“Go with your gut” and “Follow your instincts” surely have value, especially in the “people business” of staffing. Yet when your company’s future is on the line, you need to complement your instincts with strategy. You require structure, processes, and comprehensive business data to make truly informed, data-driven decisions. Read the rest of this entry »

Thoughts on the GDPR and AI

By Veronica Blatt

Today’s guest blogger is Martin Snyder, Main Sequence Technology. Founded in 1998, Main Sequence Technology creates talent acquisition technology solutions wherever and however organizations are built. PCRecruiter is the solution of choice for thousands of third party recruitment, corporate, and outsourced staffing teams across economic models and around the world. PCRecruiter provides comprehensive CRM and ATS functionality converged into database, voice, and email interfaces to empower recruiters to do what they do best with accessible, cost effective technology. Main Sequence is proud to serve the NPA organization and our many individual NPA affiliated customers. To learn more, please visit

Greetings to the NPAworldwide community in this unsettled autumn of 2017. It’s a pleasing task to create some content for NPAworldwide; I hope you find it modestly informative and entertaining.

To the PCRecruiter sub-community: a simple thanks and a simple report from Cleveland; we are energized and productive despite the mystifying collapse of our baseball team and the un-mystifying second place finish in NBA basketball. We don’t talk about football, much.

We do talk about the two most apparent looming changes appearing on the horizon of HR tech: the changing data regulations/climate in Europe, and the apparent depth of the hype-cycle around Artificial Intelligence.

The legal name of a new EU law scheduled for full-effect in May, 2018 is EU Directive 016/679, headed “General Data Protection Regulation.” In HR tech, everyone calls it GDPR.

GDPR is a vast assembly of principles related to every aspect of handling information electronically. As such, it’s also essentially a political document, because value judgements, pie slicing, and plain ambiguity permeate all parts of the process, from the drafting of the rule, to the markups; the ratification process, the pre-enforcement wrangling, and finally the evolution of the actual enforcement facts-on-the-ground.

The rule also developed in light of the previous rule and the political process that unfolded over the previous decade. Unfortunately, the international political environment has not been positive for virtually all of that time.

It’s not controversial to observe that the EU was very agitated by the behavior of both the Bush and Obama administrations when it came to government access of personal data. It’s also hardly controversial to say that the current US administration is not steeped in internationalism.

Internationalism is exactly the domain, because the sticking points are subjecting firms with varying interests, assets, and exposures to sovereigns all around the world to working, compelling dispute and behavior enforcement mechanisms.

So far, these have taken the form of quasi-treaties. One that was heavily relied upon was called “Safe Harbor.” Safe Harbor was built around a memo of understanding between vendors and US government agencies that the vendors would reasonably respond to EU data protection authority demands. Eventually, the EU judiciary did not find that strong enough, and in ruling C-362/14, determined that Safe Harbor would no longer suffice for compliance with EU Data Authority rules.

This decision created immediate disruption and uncertainty for hundreds of cloud vendors and thousands of customers. In response to that pressure, the EU executive body (EU Commission) issued COM 566 (November 2015), stating that Data Exporters who had executed contracts with Data Importers containing unmodified EU provided standard Model Contract Clauses (and appropriate appendices, would be compliant until further notice). These contract terms are explicit and comprehensive, although serious enforcement remains situational.

Along with the new rule, a successor to Safe Harbor was created. More expensive; different words, more mouths-to-feed, but the same concept. It’s called Privacy Shield. I’m not convinced that the program will last beyond its first encounter with the EU Judiciary. If history is a guide, the model contract terms may be the once and future fallback.

The entire upshot of the enforcement appears to be the question of where the data must be hosted. If it must be hosted in the EU, it will be a huge boon to Microsoft and Amazon. The economics won’t allow for much protectionism in cloud provisioning. The EU will have mixed feelings about that, and may prefer in the end to not take that step. PCRecruiter is prepared either way; we have always offered self-hosted versions which makes third-party hosting much more practical.

It was difficult to tell the story of the GDPR effectively in fewer than 500 words, which means only a few thoughts about AI, for what they may be worth. The first is that, for now, it’s something in the eye of the beholder. Everyone has their own definition, and there are no standard definitions beyond suggesting enhancement or simulation of human cognition.

My personal definition is “stacked algorithms,” which suggests a sequence of conditional algorithms glued together with some insight or learning/teaching mechanism. The second is that it will probably not unfold as people expect, and when it does, it will underwhelm at first and mature to a life-changing force. In our business, I see it applying in a portfolio of ways, likely with the most important being a much more abstract relationship between users and applications.

We are all going to have electronic middlemen everywhere–all of different capacities and uses. Can you wait for it?

I’m pretty stoked by the whole thing, but then again, I have a non-trivial opportunity to gain greatly from it. I think recruiters will too, because while the auspices may change, the biological reality of switching tribes means quality person-to-person communication, and AI will not probably be there before I am well on my way to whatever is next.

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How I Increased Revenue 30% Without Raising My Rates

By Veronica Blatt

Today’s guest blogger is Rob Proudfoot with Apex Global Recruiting Ltd. in Vancouver, British Columbia, Canada. Apex Global Recruiting provides recruitment solutions primarily in the area of sales and sales management. Rob is currently serving as a member of the NPAworldwide board of directors, with responsibility for Canada.

A few years ago I was sitting at my desk here in Vancouver thinking about how to increase revenue in my small recruitment firm. I was contemplating increasing fees, increasing placements, perhaps exploring adding contractors to the mix, etc. This is likely something every recruitment firm owner has grappled with at some point.

Then I had a lightbulb moment. Our Canadian dollar was valued at $0.70 to the US dollar. It seemed very clear to me that there was an opportunity to expand my business purely by doing business elsewhere. I decided to go south shift my focus from Canada to the US, taking advantage of the stronger US dollar. The next thought I had was, “I don’t have any clients in the US. How am I going to do this?” While it was true I didn’t have US-based clients, I *did* have the benefit of belonging to a global split placement network (NPAworldwide). With a few phone calls to my trading partners, I began sourcing candidates for US-based jobs. Voila!

It has now been a couple of years and I have been enjoying a bonus based on the spread in the exchange rate. I have developed solid relationships with US recruitment partners, and I have now secured a couple of clients in the US as well. It has been a tremendous boost to my business, and working in US currency means I have been able to increase revenue by 30% without making any other changes.

When I first started my company in 2011, someone suggested that I think globally. Due to the structure of the recruiting industry, including some trusted partners and perhaps a formal split placement organization, small recruitment firms like mine can virtually do business anywhere in the world! I am grateful that I took the suggestion.

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Manpower Reports Positive Hiring Outlook for Q4

By Veronica Blatt

quarterly hiring outlookManpower has released its quarterly hiring outlook survey. Nearly 60,000 employers in 43 different countries were asked to answer, “How do you anticipate total employment at your location to change in the three months to the end of December 2017 as compared to the current quarter?” In this iteration of the survey, hiring is expected to increase from current levels in 42 of the 43 countries. Switzerland is expecting to see flat hiring. This marks a momentous occasion: For the first time since Q2 2008 and the Great Recession, there are NO negative net employment outlooks in any of the surveyed countries. Read the rest of this entry »

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